Easy Return
Returns made simple
Not quite right? No problem. You have 30 days to return your order, and we cover the return shipping on every approved request.
How it works
Four simple steps from request to refund.
Submit your request
Email us your order number, the item(s) and the reason — add a photo if the item is faulty.
We review it
Our team checks your request and replies within 2 business days with next steps.
Send it back
Once approved, ship the item back with the prepaid label we provide.
Inspection & refund
After we receive and inspect the item, your refund is issued to the original payment method.
What can we help with?
Tell us what happened — we’ll always try to make it right first.
Wrong size or fit
Many pieces come in other sizes — we’ll arrange an exchange where stock allows.
Arrived damaged or faulty
Send a quick photo and we’ll replace it — with return shipping fully covered.
Wrong or missing item
If we got your order wrong, we’ll send the correct item right away at no cost to you.
Changed your mind
Return unused items in their original packaging within 30 days for a full refund.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the delivery date to request a return on non-personalized products. EU/EEA customers also keep their statutory 14-day right of withdrawal.
Who pays for return shipping?
We do. Once your return is approved, we provide a prepaid return label or reimburse your return shipping cost for every approved return.
What condition must the item be in?
Items must be unused, in the same condition you received them, and returned in their original, undamaged packaging with all tags and components included.
Are any items non-returnable?
Personalized or made-to-order pieces, gift cards, and sealed hygiene items that have been opened cannot be returned — unless they arrive faulty or incorrect.
When will I get my refund?
After we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. Timing can vary slightly by bank or provider.
Can I exchange instead of returning?
Yes. Email support@golditude.com with your order number and the size or item you’d like, and we’ll arrange an exchange where stock allows.
Still need a hand?
Our support team is happy to help with any return, exchange or order question.