Our Warranty
The Golditude Guarantee
Real gold should last a lifetime — and we stand behind it. Every solid-gold piece we make is covered by a lifetime guarantee against manufacturing defects.
What stands behind every piece
Why we can guarantee our gold for life.
Real solid gold
Every piece is 14k or 18k gold all the way through — never plated, never filled, so it won’t flake or fade.
Built for every day
Designed and made to be worn daily — in the shower, at the gym, through real life — and to endure it.
Crafted & checked by hand
Made and inspected by master jewellers in Istanbul’s Grand Bazaar before it ever reaches you.
Lab-grown stones
Conflict-free by nature and securely set, chosen to keep their brilliance for years to come.
What’s covered
Clear and simple — here’s exactly what the guarantee includes.
- Manufacturing and workmanship defects in our solid-gold pieces, for life
- Free repair — or, where repair isn’t possible, a replacement
- Shipping covered both ways on every approved claim
- Stones that loosen or fall out due to a setting fault
- Normal wear and tear, surface scratches or patina from everyday use
- Accidental damage, loss or theft
- Stones lost or pieces bent from impact, snagging or misuse
- Items resized, repaired or altered by another jeweller
- Products not purchased directly from Golditude
- Damage from improper care or exposure to harsh chemicals
How to make a claim
Spotted a defect? It only takes a few minutes.
Email us
Send your order number and a few photos of the issue to support@golditude.com.
We review
Our team checks your claim and replies within 2 business days.
Send it back
If approved, we send a prepaid label — you ship it back at no cost.
Repair or replace
We fix or replace your piece and send it back to you, free of charge.
Made to be kept
Solid gold doesn’t belong in a drawer. We craft pieces from 14k and 18k gold, set with lab-grown stones and finished by hand — then we guarantee them for life, so you can wear yours with total confidence.
Questions about your piece?
We’re happy to help with a claim, a repair, or anything about caring for your gold.